Refund policy

At Irah Vastra, every product is carefully checked before dispatch to ensure that you receive your order in perfect condition.

📦 Returns & Exchanges

We do not accept returns for size, colour, design preference, change of mind, or any other personal preference. Size exchanges are accepted only as described in our Size Exchange policy below.”

Please carefully check the size chart, product measurements, colour and product details before placing your order.

🔄 Size Exchange

If a size exchange is requested and approved by us, the customer will be responsible for all applicable courier/shipping charges for sending the original product back and dispatching the replacement size.

The product must be unused, unworn, unwashed and in its original condition with all tags and packaging intact.

Exchange requests must be made within 48 hours of delivery.

⚠️ Damaged or Defective Products

We accept claims only for products that are received damaged or defective.

For verification, a complete, continuous unboxing video is mandatory. The video must clearly show:

The unopened package before opening

The package being opened from start to finish

The entire product and its condition

The shipping label/order details

The video must be continuous and without cuts or edits.

Without a complete unboxing video, damage/defect claims may not be accepted.

Any damage or defect must be reported within 24 hours of delivery along with the order number and complete unboxing video.

💰 Refunds

Refunds are not available.

For an approved damaged/defective product claim, we may provide a replacement or store credit, subject to verification and availability.

❗ Important

Products that have been worn, washed, altered, damaged after delivery, or returned without original packaging/tags will not be eligible for exchange or replacement.

By placing an order with Irah Vastra, you acknowledge and agree to this Return, Exchange & Refund Policy.